Built on experience
Steam Hammer is a data and AI delivery partner. Here's where the name comes from, and why we started the company in the first place.
Why “Steam Hammer”
Our name comes from James Nasmyth's invention of the steam hammer in 1839, a tool that made it possible to forge the iron and steel components that powered the industrial revolution.
We believe modern technology does the same thing. The tools exist. The question is whether you're using them to shape your direction, or just to speed up what you were already doing.
We've been doing this since before it had a name
Long before “AI” was a boardroom word, we were already delivering it in production, for real businesses, with real budgets, and real accountability for the outcome.
Routing customer emails with IBM Watson
For a nationwide fashion retailer, we used IBM Watson's Natural Language Processing features to automatically categorise and route inbound customer emails, and integrated multiple ecommerce and warehousing systems into a single service layer so service agents could find what they needed in one place. Average reply time dropped from 15 minutes to 5, and customer satisfaction improved.
A world-first next-best-product engine for a commercial bank
For a large commercial bank, we conceived and delivered a machine learning next-best-product tool that helped relationship managers personalise conversations with customers, recommending the right products and services at the right time. It replaced hundreds of thousands of pounds in third-party spend with an automated model integrated directly into the bank's CRM.